Goldex Casino Cookie Policy

Last updated: June 2, 2026

This Cookie Policy explains how Goldex, operated by NovaForge LTD under Anjouan licence ALSI-152406028-FI2, uses cookies and similar browser technologies on its website. The policy describes what cookies are collected, why they are stored, and what options users have to manage them. Reading this document alongside the Privacy Policy gives a complete picture of how personal data is handled across all platform interactions.

This policy applies to all users who access the Goldex platform, including Australian players using the AU-facing casino and sportsbook service. By continuing to browse the site, users acknowledge the use of cookies as described below.

Interpretation and Definitions

The terms used throughout this Cookie Policy carry specific meanings. Consistent use of these definitions avoids ambiguity and helps users understand their rights and the platform's obligations.

Key Terms Explained

The Company refers to NovaForge LTD, the operator of the Goldex platform licensed by the Gaming Board of Anjouan. The Website means the Goldex online casino and sportsbook service accessible to Australian players. A User is any individual who accesses the website, regardless of whether they hold a registered account.

Cookies are small data files placed on a device by a web server during a browsing session. Personal Data means any information that can directly or indirectly identify a natural person, consistent with applicable data protection frameworks referenced in the Privacy Policy.

Scope of Application

This policy covers cookie activity on all pages of the Goldex platform, including the casino lobby, sportsbook, live betting section, promotions pages, and account management areas. It does not extend to third-party websites linked from the platform, which maintain their own separate cookie practices.

What Cookies Are

Cookies are a foundational part of how most websites function. Understanding their basic mechanics helps users make informed decisions about their browser settings and data preferences.

How Cookies Work

When a user visits a website, the server sends a small text file to the user's browser, which stores it on the device. On the next visit, the browser returns this file to the server, allowing the site to recognise the device and recall certain preferences or session states. No executable code runs through this process.

Cookies do not typically contain sensitive personal data on their own. Their value lies in linking a device to a previous session, a set of preferences, or an authentication state. They support functions ranging from keeping a user logged in to measuring how pages are navigated across a visit.

Connection to Personal Data

Some cookie data, particularly where it is combined with account identifiers or IP address records, may qualify as personal data under applicable law. Where cookies contribute to the processing of personal data, the Privacy Policy governs how that information is stored, used, and protected. Cookie data collected for analytics or security purposes is handled under the same data protection obligations.

Types of Cookies Used

Cookies can be grouped by how long they remain on a device. This distinction affects what data persists between sessions and what is cleared automatically when a browser tab or window is closed.

Session Cookies

Session cookies exist only for the duration of a single browsing session. They are created when a user opens the site and deleted automatically once the browser is closed. On the Goldex platform, session cookies support authentication flows, bet slip continuity, and temporary preference states during an active login. They do not leave a permanent record on the device.

Persistent Cookies

Persistent cookies remain on a device after the browser session ends, up to a defined expiry date set by the issuing server. They allow the platform to recognise a returning user, restore language or display settings, and maintain certain account-linked preferences without requiring the user to re-enter them. Persistent cookies used by Goldex are limited to functional and operational purposes as described in this policy.

Cookie Categories

Cookies fall into functional categories based on their purpose. Each category serves a different operational role, and some are required for the site to work at all, while others improve the experience but are not strictly necessary.

Essential Cookies

Essential cookies cannot be turned off without breaking core platform functions. They manage authentication tokens, maintain secure session states, and support the fraud and risk controls required under the platform's compliance obligations. These cookies do not track users for marketing or advertising purposes.

Functionality Cookies

Functionality cookies store choices the user has already made, such as selected language, preferred currency display, or accepted notification states. They improve usability without collecting sensitive data. Disabling them does not prevent access to the site but may require users to re-enter preferences on each visit.

How Cookies Are Used on the Platform

Cookies support several practical functions across the Goldex platform. Their role extends from basic security to performance measurement and user experience management.

Authentication and Session Management

When a registered user logs into their account, a session cookie is issued to verify the connection between the browser and the account record. This prevents unauthorised access and ensures that activity within a session, such as placing a bet or initiating a deposit, is tied to the correct account identity. Cookies also support the one-account-per-player rule by flagging device identifiers that appear across multiple account profiles.

Preference Storage

Language selection, display settings, and region-based configurations are stored through functionality cookies. Australian users accessing the AU-facing cashier in AUD benefit from these stored settings, which pre-load the correct currency and language without manual selection on each visit. These preferences are retained across sessions until the cookie expires or is deleted.

Performance and Security Signals

Analytics cookies collect anonymised data on how users move through the site, which pages are visited most, where navigation errors occur, and how long sessions last. This information supports platform improvements. Security cookies contribute to risk assessment by flagging patterns associated with VPN or proxy use, account mismatches, or unusual activity that may trigger a KYC or account review under the platform's compliance framework.

User Choices and Cookie Control

Users retain the right to manage, restrict, or delete cookies at any time. The method of doing so depends on the browser in use and the type of cookie being targeted.

Disabling Non-Essential Cookies

Non-essential cookies, including functionality, analytics, and personalisation categories, can be disabled through browser settings or a consent management interface where available. Disabling these cookies does not prevent access to the platform but may affect the quality of the experience, including loss of saved preferences and reduced session continuity.

Consequences of Disabling Essential Cookies

Essential cookies cannot be disabled through a consent mechanism because they are required for the site to operate securely. Blocking them through advanced browser settings may prevent login, interrupt deposit and withdrawal flows, and disable fraud detection systems. Users who disable essential cookies may be unable to access their account or complete transactions.

Deleting Stored Cookies

Cookies already stored on a device can be deleted at any time through the browser's privacy or history settings. Deletion removes any stored preferences and session tokens. The next visit to the platform will treat the device as a new session, requiring the user to log in again and re-enter any preference settings previously saved.

Managing Cookies in Your Browser

Each major browser provides tools to view, manage, and delete cookies. The steps below cover the most common options used by Australian players on desktop and mobile devices.

Chrome and Firefox

In Google Chrome, navigate to Settings, then Privacy and Security, then Cookies and Other Site Data. Users can block all cookies, block third-party cookies only, or allow cookies while clearing them on exit. In Mozilla Firefox, go to Settings, then Privacy and Security, and use the Enhanced Tracking Protection panel to manage cookie behaviour by category.

Safari and Other Browsers

On Safari for iPhone or Mac, open Settings, scroll to Safari, and select Block All Cookies or manage per-site cookie data under Advanced settings. Microsoft Edge users can access cookie controls through Settings, then Privacy, Search, and Services. Brave, Opera, and other Chromium-based browsers follow a similar path through their respective settings menus under privacy or content controls.

The following actions are available across most browsers:

• 🧹 Clear all stored cookies from a single session
• 📌 Block cookies from specific domains
• 🔍 View individual cookies stored by the current site
• ⏱️ Set cookies to clear automatically when the browser closes
• 🚫 Block third-party cookies globally while allowing first-party cookies

Third-Party Cookies

Some cookies on the Goldex platform are set by third-party services integrated into the site. These services operate under their own privacy and cookie policies, separate from this document.

Third-Party Services Involved

Game providers such as Pragmatic Play, Microgaming, Red Tiger, Evoplay, and others may set cookies when their content is loaded within the casino lobby. Payment processors handling Visa, Mastercard, and Interac e-Transfer transactions may also issue session-level cookies during checkout flows. These cookies are managed by the respective third parties and are not controlled by NovaForge LTD.

Analytics and Performance Tools

Third-party analytics tools may be used to measure platform performance and user behaviour patterns. Data collected through these tools is aggregated and is not used to identify individual users for marketing purposes. Where such tools process personal data, they do so in accordance with applicable data processing agreements referenced in the Privacy Policy.

Data Retention and Storage

Cookie storage periods vary by type and purpose. Retention is tied to the function the cookie serves and is not extended beyond what is operationally necessary.

Users can request information about the specific retention periods applied to their cookie data by contacting the support team through the available channels.

Cookies and Compliance

The use of cookies on the Goldex platform is aligned with the data protection and security obligations that apply to the operation of an Anjouan-licensed remote gambling service. Cookie data supports several compliance functions that cannot be separated from the operational requirements of the platform.

KYC and Risk Processing

Cookies contribute to risk signal detection, which feeds into KYC review triggers such as account mismatches, unusual activity patterns, and payment verification checks. Device identifiers stored through cookies are cross-referenced against account records to support the one-account-per-player rule and the detection of duplicate household accounts. This processing is carried out under the platform's AML and fraud prevention obligations.

VPN and Proxy Detection

The platform uses session and security cookies as part of its VPN and proxy detection process. Where cookie data indicates a discrepancy between the declared user location and the network origin, the account may be flagged for review. This is consistent with the platform's policy that VPN or proxy use can trigger account review under the terms of service.

Updates to This Policy

NovaForge LTD may update this Cookie Policy from time to time to reflect changes in cookie practices, platform features, or regulatory requirements. Updates take effect on the date shown at the top of the document. Continued use of the platform after an update constitutes acceptance of the revised terms.

Users are encouraged to check this page periodically. Significant changes affecting how personal data is processed through cookies will be communicated through the account notification system where practicable.

Contact for Cookie Enquiries

Questions about this Cookie Policy or how cookie data is handled on the Goldex platform can be directed to the support team. The platform provides two contact channels for user enquiries related to privacy, data processing, and compliance matters.

Support Channels

Users can reach the support team through live chat, accessible directly from the platform, or through the help centre. Both channels cover cookie-related questions, including requests to understand what data is stored, how to remove it, or how to exercise rights under the Privacy Policy. Response handling follows the platform's standard support process.

The following types of requests are handled through the cookie enquiry process:

• 💬 Questions about which cookies are active on your account
• 🗑️ Requests to delete specific cookie records tied to your session
• 📋 Enquiries about data retention periods for stored cookie data
• 🧾 Requests for a copy of cookie-related personal data held on your profile
• 🔔 Notification of a concern about third-party cookie activity on the platform